FAQ
We've put together answers to the questions we get asked most often. If there's something we haven't covered, please drop us an email ngold.mpl@gmail.com!
We process and ship orders quickly, and cannot guarantee any order cancellations or changes.
Order Changes:
We're not able to accommodate order or address changes at this time, and suggest cancelling your order and placing a new one. To cancel your order, please contact us at ngold.mpl@gmail.com asap with your
1) Order number and
2) Cancellation request, and we will do our best to accommodate.
Order Cancellations:
Please contact us at ngold.mpl@gmailcom asap with your
1) Order number and 2) Cancellation request, and we will do our best to accommodate.
We offer free standard shipping (2-5 business days) on all India orders.
Please visit our Shipping page for more information.
In case you change your mind, items are eligible for 100% cash refund when returns initiated back to us within 8 days of delivery. Please read our return and refund policy. International orders are final sale.
Please click here to start your return or exchange: Returns Portal
We do our best to ship all orders within 2 business days.
Order Questions
We use copper to make the jewelry and then the jewelry is coated with liquid gold via electro-plating process.
It's easy! Just mix a bit of mild soap or detergent with warm water and wipe it with a clean dry cloth. Allow to air dry. When not using your jewelry, we recommend that you store it in plastic bag/box or purse we provide.
Do not put jewelry in velvet box and avoid direct perfume spray onto jewelry to prevent redness on jewelry and ensure your jewelry retains its shine for years to come.
Did you know? 1-2 gram liquid gold coated jewelry is designed to be highly durable, water proof and most importantly when occasionally worn, lasts for years (compared to few week life span of gold polish jewelry).
No, 1-2 gram jewelry does never get black or white overtime.
It will get old with usage same as real gold jewelry with daily use gets.
In case if you feel, you get 1 year warranty for 1 time free re-coating/re-polish service.
We provide 1 year warranty which includes:
warranty against manufacturing defects
1 time cost free re-coating/re-polish service
If you find defect in your item, we will repair the item free of cost within one year of purchase date. This does not apply to normal wear and tear such as scuffs, chips or peels on the jewelry which does not impair functionality of the product.
All warranty details are also printed the original bill that comes with the jewelry.
No, this jewelry does not cause skin allergy at all.
But we do not provide warranty against skin allergies.
We recommend, that you must verify whether copper based jewelry causes irritation/allergy to you or not before placing your order.
Materials & Care
As jewelry production cycles are slow due to intricate nature of jewelry designs and we produce in large varieties and categories, our jewelry items of a particular design can sell out quickly.
We try our best to update our product pages and on our Instagram reels with estimated restock date. If you have your eye on a particular jewelry design, we encourage you WhatsApp us at : +91 6356867609 or email us at ngold.mpl@gmail.com as this helps us prioritize what to bring back.
Generally, it takes about 2-4 months to restock a design.
We are excited to share that all our items are available at these Nishu Gold stores:
Nishu Gold, 11 Shree Vallabh Pushti Complex, Karoliya Pole, M.G. Road, Mandvi, Vadodara, Gujarat - 390001
Nishu Gold, 32-33, Alkapuri Arcade, RC Dutt Road, opp. Welcome Hotel, Alkapuri, Vadodara, Gujarat - 390007
Nishu Gold, 23 , Eifill Tower, Lambe Hanuman Road, Varachha, Surat, Gujarat - 395006
I'd be glad to see you in person.
ps. I will be present at Nishu Gold - Alkapuri store.
1-2 gram jewelry is commonly used term for copper based liquid gold coated jewelry. It does not contain pure 1-2 gram gold plating, Nor the jewelry is priced for 1-2 gram real gold.
Instead the jewelry is coated with gold powder and two other forming chemicals which forms a 'liquid gold coating'.
This 'liquid gold coating' has these beneficial features:
jewelry has 100% real gold finishing
jewelry can be washed with soap/detergent water 1000s of times
jewelry never gets black or white
jewelry has long life
We use copper to make the jewelry and then the jewelry is coated with liquid gold via electro-plating process.
No, it does not have a resale value.
But, once in a year we have a 20% exchange value offer which starts 15 days before Rakshabandhan till Rakshabandhan.
If you have a N Gold jewelry with original bill then you are eligible to get an 20% exchange value of the your old N Gold jewelry against the new jewelry purchase.
Please contact us at ngold.mpl@gmail.com for complete information on exchange value.
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